Effective Date: 18 July 2026
Thank you for shopping with Vedic Panchgavya.
We are committed to delivering premium-quality food products to our customers. As we deal in consumable food items, our Return, Refund, and Replacement Policy has been designed in accordance with hygiene, food safety, and quality standards.
Please read this policy carefully before placing an order.
Due to the nature of food products, all products sold by Vedic Panchgavya are generally non-returnable once delivered.
Returns shall not be accepted for reasons including, but not limited to:
Change of mind.
Ordering the wrong product.
Personal taste preferences.
Dissatisfaction with the natural aroma, colour, texture, or granulation of the product.
Failure to read the product description before placing the order.
Product opened or consumed after delivery, unless a manufacturing defect or transit damage is established.
A refund or replacement may be considered only under the following circumstances:
Incorrect product delivered.
Product damaged during transit.
Broken, leaking, or tampered packaging upon delivery.
Expired product delivered.
Missing product(s) from the order.
Product materially different from what was ordered.
All claims are subject to verification and approval by Vedic Panchgavya.
To process any refund or replacement request, customers must provide:
A continuous, unedited unboxing video recorded from the moment the sealed package is opened.
Clear photographs of:
Outer package
Shipping label
Product received
Damaged area (if applicable)
Batch/Lot Number (where visible)
Failure to provide sufficient evidence may result in rejection of the claim, except where otherwise required under applicable law.
Any complaint regarding a delivered order must be reported within 24 hours of delivery.
Claims submitted after this period may not be eligible for refund or replacement.
Refunds or replacements shall not be provided in cases including:
Incorrect shipping address provided by the customer.
Incorrect contact information.
Customer unavailable during delivery.
Customer refusing delivery without a valid reason.
Improper storage after delivery.
Product deterioration due to heat, moisture, or mishandling after delivery.
Natural variation in colour, aroma, taste, texture, or granulation.
Minor dents or scratches on the outer packaging that do not affect product quality.
Claims submitted without adequate supporting evidence.
Once the order has been successfully delivered, the customer is solely responsible for storing the product according to the storage instructions mentioned on the packaging.
Vedic Panchgavya shall not be liable for any quality deterioration caused by improper storage or misuse after delivery.
If a refund request is approved:
Refunds will be processed to the original payment method used while placing the order.
Refunds are generally initiated within 5–7 business days after approval.
The actual credit timeline depends on the customer's bank or payment provider.
Shipping charges, COD charges, convenience fees, and other service charges are non-refundable unless the error was caused by Vedic Panchgavya.
Depending on the nature of the issue, Vedic Panchgavya may, at its sole discretion:
Replace the product.
Ship the missing product.
Provide a partial refund.
Provide a full refund.
The final resolution shall be based on our internal verification and applicable consumer protection laws.
Orders may be cancelled only before they have been packed, processed, or dispatched.
Once an order has been processed or shipped, cancellation requests may not be accepted.
If an order is returned due to:
Incorrect address.
Incorrect mobile number.
Customer unavailable.
Customer refusing delivery without a valid reason.
The customer may be required to pay applicable re-shipping charges before the order can be dispatched again.
Vedic Panchgavya may offer Cash on Delivery (COD) for selected products, locations, and PIN codes. The availability of COD is entirely at the sole discretion of the Company and may be modified, restricted, or withdrawn at any time without prior notice.
The following terms shall apply:
The Company reserves the right to convert any COD order into a prepaid order before processing.
Certain PIN codes, high-value orders, or specific products may be eligible only for prepaid payment.
Customers who repeatedly refuse COD deliveries without a valid reason may permanently or temporarily lose COD eligibility.
Customers providing incorrect delivery details or intentionally causing Return to Origin (RTO) may be restricted from placing future COD orders.
Re-shipping charges shall be payable by the customer for orders returned due to customer-related reasons.
The Company reserves the right to cancel any COD order that appears suspicious, fraudulent, or unverifiable.
Cash on Delivery is provided solely as a convenience to customers and shall not be considered a guaranteed right.
To reduce fraudulent orders and ensure successful deliveries, Vedic Panchgavya reserves the right to verify any Cash on Delivery (COD) order before dispatch.
Verification may be conducted through:
Phone Call
SMS
WhatsApp Message
OTP Verification
Email Confirmation
If the customer fails to respond or complete the verification within the prescribed time, the Company reserves the right to cancel the order without prior notice.
Vedic Panchgavya reserves the right to reject any claim found to be false, misleading, fraudulent, or abusive.
Where necessary, the Company may suspend customer accounts, refuse future orders, and initiate appropriate legal action in accordance with applicable laws.
The Company shall not be held liable for any delay or failure in refunds, replacements, or deliveries caused by events beyond its reasonable control, including but not limited to natural disasters, floods, pandemics, strikes, transportation disruptions, government restrictions, or other force majeure events.
For any refund, replacement, or return-related assistance, please contact:
Vedic Panchgavya
Email: care@vedicpanchagavya.com
Phone: +91 96722 71738
Website: https://vedicpanchagavya.com
Please include your Order ID, registered mobile number, and all relevant photographs/videos while raising a claim.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund, Return & Replacement Policy.